FAQ Frequently Asked Questions
Q: Are client funds segregated?
A: Yes, client funds are segregated from the company's own operational funds. They are separated from company assets and held at segregated accounts at our liquidity provider(s) bank(s).
Q: Where can I see your Swap rates?
A: All trading conditions including swap rates are on https://www.AceFx.com/Account/Trading-Terms
Q: Where can I download the MT4 software?
Q: What bonuses do you offer for a real account?
Q: Do you accept US clients?
A: Unfortunately not.
Q: How do I download the Live Trading Account?
A: You need to choose, File -> login from your MT4 demo account or if you want to keep your demo make a second installation of MT4. Server needs to be HermesMarket-LIVE
Q: To deposit funds, what is my username? my account number?
A: Your account number should be in the activation e-mail.
Q: What is maximum leverage available?
A: 1:200 for accounts up to $2000.
Q: I just opened a live account a while ago. I want to change my e-mail address. How do I do that?
A: Please e-mail your request to accounts@AceFx.com
Q: Do you accept Perfect Money payment?
A: Unfortunately not at this time.
Q: What is the cost per side per Lot in ECN account?
A: 2,95 USD per 100,000 USD traded per side (0.00295% of the order size in base currency).
Q: How long can I use a demo account before it is erased?
A: It will stay alive as long as you log in at least once every 30 days.
Q: Who is your liquidity provider?
A: We use several liquidity providers, including 20 major banks ans hedge funds.
Q: How long does it take for me to receive my money after making a withdrawal request?
A: Once we receive your withdrawal request, the process of withdrawal starts immediately. Depending on the location of your home bank and withdrawal method, you should receive your funds within 1 to 72 hours. Any bank transfer fees charged by our banking institution will be deducted from the gross amount. These fees don't usually exceed $20. On top of that your banking institution may apply additional transaction fees.
Q: My demo is not working?
A: You need to use the login number and password you used in order to use the demo. Don't use the mt4 account activation. Instead log in with the account number you receive and the password you used when you opend the demo. Right click on the forex currencies on left and choose option Show all in order to see all currency pairs. You can then start trading with our instruments (EURUSD, GBPUSDx, USDJPY). There is a video tutorial on the Open demo account page ( https://www.AceFx.com/Account/Open-Demo-Account ).
Q: I need to know if my account is funded?
A: You will receive an e-mail once the funds have been added to your account. Please contact accounts@AceFx.com in order to receive information about the current status of your funding.
Q: I would like to ask you, if your customers funds are held with you or with your LP and what are the margin call/stop out levels?
A: Customer funds are held at our liquity providers banks in segregated accounts. Margin call/stop out: 50%/60%. https://www.AceFx.com/Account/Trading-Terms
Q: I was told (in the video) to go to the trading room to get and test your systems. Where can I find the trading room?
A: In order to get access to our trading room, you need to open a live account with at least $200 and fund it.
Q: Where are your servers?
A: In OVH Roubaix data center
Q: I would like to know how long it takes to open an account?
A: After we receive the documentation, usually about an hour or two. Please upload your documents at Client Area a scanned copy of your passport or national id document as well as a bank statement or utility bill which is not more than 3 months old. You will be granted access to our Client Area after you have made your initial deposit.